Acceptance of Terms

TERMS AND CONDITIONS OF SERVICE

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Customer", "User", or "You") and CONNEXT EOOD, a company organized and existing under the laws of Bulgaria, having its registered office at Dunav 35, Sofia Center, 1000 Sofia, Bulgaria (hereinafter referred to as "Company", "We", "Us", or "Our"), operating the digital platform and services available at ainetbusiness.com (the "Service")[cite: 1].
By accessing, registering for, or using the Service, you expressly acknowledge that you have read, understood, and agreed to be bound by these Terms, our Privacy Policy, and any other policies or guidelines incorporated herein by reference[cite: 1]. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the legal authority to bind such entity to these Terms.
1. Scope of the Service and Nature of the Platform
1.1. The Service operates strictly as a software orchestration layer ("AI Orchestration Platform") integrating third-party artificial intelligence engines and foundational models[cite: 1]. 1.2. The Company does not provide proprietary foundational AI models, nor does it train its own AI models using customer prompts, inputs, or generated content[cite: 1]. 1.3. The Service is provided exclusively for business-to-business (B2B) use by professional customers and commercial entities. Consumer protection laws applicable to individual consumers do not apply unless mandated by local public-order laws.
2. Account Registration and Security
2.1. To access certain features of the Service, you must register for an account. You agree to provide accurate, current, and complete information during registration and to keep your account details updated. 2.2. You are solely responsible for maintaining the strict confidentiality of your account credentials, API keys, and access tokens. You accept full liability for all activities that occur under your account. 2.3. You must immediately notify the Company of any unauthorized use, security breach, or compromise of your account.
3. Subscriptions, Pricing, Credits, and Personal API Keys
3.1. Pricing & Plans: Access to the Service is granted based on selected subscription tiers or prepaid credit packages as published on our pricing page. All fees are exclusive of applicable taxes (such as VAT), which shall be added where required by law. 3.2. Consumer Units (Credits): Platform utilization is measured in credits or tokens as defined within your user dashboard. Unused credits do not roll over past the applicable billing cycle unless explicitly specified in writing. 3.3. Personal API Keys: If a plan or configuration requires or permits the use of a Personal API Key (e.g., OpenAI or third-party keys), the Customer is solely responsible for obtaining, maintaining, funding, and complying with the terms of service of such third-party providers. The Company bears no responsibility or liability for costs, rate limits, disruptions, or model changes originating from third-party API providers.
4. Term, Automatic Renewal, and Cancellation
4.1. Subscription Term: Subscriptions run for the fixed billing duration selected at checkout (e.g., monthly or annual) starting from the date of license activation[cite: 1]. 4.2. Automatic Renewal: To ensure uninterrupted service, subscriptions will automatically renew for successive periods equal in length to the initial subscription term, unless cancelled by the Customer prior to the renewal date. 4.3. Cancellation Procedure: Customers may cancel their subscription at any time through their account dashboard or by written notice to support prior to the next billing cycle. Cancellation takes effect at the end of the current active paid period. No partial refunds or pro-rata credits will be issued for mid-term cancellations.
5. Refund and Chargeback Policy
5.1. Due to the digital nature of SaaS platforms, immediate server allocation, and third-party API consumption, all fees, purchases, subscription charges, and credit pack payments are strictly non-refundable, except as explicitly required by mandatory applicable law. 5.2. Initiating an unjustified chargeback or payment dispute through your bank or payment processor constitutes a material breach of these Terms, giving the Company the immediate right to suspend your account and terminate your access to the Service.
6. Intellectual Property Rights
6.1. Company IP: All intellectual property rights, software code, UI design, underlying orchestration architecture, trademarks, graphics, and documentation related to the Service are and shall remain the exclusive property of the Company or its licensors. Nothing in these Terms grants you any right, title, or interest in the Service other than a limited, revocable, non-exclusive, non-transferable license to access and use the platform during your active subscription. 6.2. User Content & AI Outputs: You retain all intellectual property rights to the raw prompts and data you input into the system. Subject to your compliance with these Terms and the policies of underlying AI model providers, you own the direct textual and media outputs generated for you by the Service. You grant the Company a worldwide, royalty-free license to process such data strictly as necessary to deliver and maintain the Service.
7. Acceptable Use Policy
You agree not to use the Service, nor permit any third party to use the Service, to:
Violate any applicable local, national, or international law, regulation, or third-party rights.
Generate or distribute malicious code, malware, spam, phishing materials, or content that promotes illegal activities, hate speech, or harassment.
Reverse-engineer, decompile, disassemble, or attempt to extract the source code or underlying structure of the platform, or circumvent any security controls.
Resell, sublicense, lease, or commercialize access to the Service without explicit written authorization from the Company.
8. Data Privacy, Backups, and Account Termination
8.1. Privacy: The collection and processing of personal data through the Service are governed by our Privacy Policy, which is incorporated herein by reference[cite: 1]. 8.2. Data Retention & Backups: The Company maintains rolling security logs for a limited period (typically 30 days) and standard automated backups on a 10-day rotation cycle[cite: 1]. The Company does not guarantee indefinite data retention. Customers are solely responsible for exporting and backing up their generated content. 8.3. Suspension and Termination by Company: We reserve the right to suspend or terminate your account immediately, without prior notice or liability, if we reasonably believe you have breached these Terms, engaged in fraudulent activity, or compromised platform security[cite: 1]. 8.4. Post-Termination: Upon account termination, your access rights cease instantly. The Company reserves the right to permanently delete all user data and generated assets stored on the platform after a period of ten (10) days post-termination, with no obligation to recover or transfer such data.
9. Disclaimer of Warranties
9.1. THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT[cite: 1]. 9.2. THE COMPANY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, NOR DOES IT GUARANTEE THE ABSOLUTE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY AI-GENERATED OUTPUTS. AI RESPONSES MAY OCCASIONALLY CONTAIN ERRORS, INACCURACIES, OR HALLUCINATIONS; THE CUSTOMER REMAINS SOLELY RESPONSIBLE FOR REVIEWING AND VALIDATING ALL OUTPUTS PRIOR TO USE.
10. Limitation of Liability and Indemnification
10.1. Limitation of Liability: To the maximum extent permitted by applicable law, in no event shall CONNEXT EOOD, its directors, officers, employees, or agents be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data, business interruption, or other intangible losses, arising out of or relating to your use of or inability to use the Service[cite: 1]. 10.2. The total aggregate liability of the Company for any claims arising under or in connection with these Terms or the Service shall not exceed the total amount actually paid by you to the Company in the twelve (12) months preceding the event giving rise to liability. 10.3. Indemnification: You agree to defend, indemnify, and hold harmless CONNEXT EOOD and its affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with your breach of these Terms, your misuse of the Service, or your violation of any third-party rights or laws.
11. Force Majeure
The Company shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, power failures, internet or telecommunications outages, cyber-attacks, or failures of third-party infrastructure providers (such as hosting or AI model providers).
12. Modifications to Terms
The Company reserves the right to modify, amend, or update these Terms at any time at its sole discretion[cite: 1]. Notice of material changes will be provided via the platform or by updating the "Last Updated" date above. Your continued use of the Service following the posting of revised Terms constitutes your binding acceptance of such changes[cite: 1].
13. Governing Law, Jurisdiction, and Dispute Resolution
13.1. These Terms and Conditions, as well as any non-contractual obligations arising out of or in connection with them, shall be governed by, construed, and enforced in accordance with the laws of Bulgaria, without regard to its conflict of law principles[cite: 1]. 13.2. Any dispute, controversy, or claim arising out of or relating to these Terms, including their formation, breach, termination, or validity, shall be submitted to the exclusive jurisdiction of the competent courts located in Sofia, Bulgaria